Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Place an order for our floral arrangements or services
• Create an account or register for our services
• Contact us via phone, email, or other communication methods
• Subscribe to our newsletter or promotional communications
• Participate in surveys, contests, or promotional activities
• Provide feedback, testimonials, or reviews
• Request information about our services or products
• Schedule consultations or appointments
• Apply for employment or partnership opportunities

This personal information may include:

• Full name and preferred name or title
• Contact information (phone number, email address, mailing address)
• Delivery address and billing information
• Payment information (credit card details, billing address)
• Special instructions, preferences, or requirements for arrangements
• Occasion details and recipient information
• Communication preferences and marketing consent
• Professional information (for corporate clients)
• Emergency contact information (when applicable)
• Demographic information (age, gender, preferences)
• Photos or images you provide for custom arrangements

Information Automatically Collected

When you visit our website or use our digital services, we may automatically collect certain information about your device and usage patterns:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Operating system and device information
• Pages visited, time spent on our website, and navigation patterns
• Referring website or search terms used to find us
• Date and time of visits and interactions
• Cookies and similar tracking technologies data
• Website performance and error information

Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions
• Delivery service providers
• Marketing and advertising partners
• Social media platforms (if you interact with our content)
• Business partners and affiliates
• Public databases and directories

How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

Service Provision and Order Management

• Process and fulfill your floral arrangement orders
• Coordinate delivery services and logistics
• Manage your account and subscription services
• Process payments and handle billing inquiries
• Provide customer service and technical support
• Handle returns, exchanges, and warranty claims

Communication and Marketing

• Send order confirmations, delivery notifications, and service updates
• Provide promotional materials and marketing communications (with consent)
• Send newsletters, seasonal offers, and product announcements
• Conduct customer satisfaction surveys and feedback collection
• Respond to your inquiries and communication requests

Business Operations and Improvement

• Analyze usage patterns and improve our services
• Conduct market research and business analytics
• Develop new products and services
• Maintain and improve website functionality and security
• Train our staff and improve service quality
• Manage inventory and supply chain operations

Legal and Compliance

• Comply with applicable laws and regulations
• Protect our rights and prevent fraud or abuse
• Resolve disputes and enforce our terms of service
• Maintain records for tax and accounting purposes

Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Technical Safeguards

• SSL encryption for all data transmission
• Secure servers with firewall protection
• Regular security audits and vulnerability assessments
• Access controls and authentication systems
• Data backup and recovery procedures
• Intrusion detection and monitoring systems

Administrative Safeguards

• Employee training on data protection and privacy
• Confidentiality agreements with staff and contractors
• Regular review and update of security policies
• Incident response and breach notification procedures
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Customer Records: Maintained for the duration of our business relationship and up to 7 years thereafter for legal and tax purposes
• Order Information: Retained for 3 years for warranty, customer service, and business analysis purposes
• Marketing Communications: Until you unsubscribe or withdraw consent
• Website Analytics: Aggregated data retained for up to 2 years for business improvement
• Legal Documentation: Retained as required by applicable laws and regulations

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Your Privacy Rights

You have certain rights regarding your personal information, subject to applicable laws:

Access and Information

• Request access to the personal information we hold about you
• Obtain information about how we process your data
• Request a copy of your personal information in a portable format

Correction and Updates

• Request correction of inaccurate or incomplete information
• Update your contact information and preferences
• Modify your communication preferences

Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests

Consent Management

• Withdraw consent for data processing (where consent is the legal basis)
• Opt-out of promotional communications and marketing
• Manage cookie preferences and tracking technologies

To exercise these rights, please contact us at +81 36 827 4951 or orders@dramorelle.com. We will respond to your request within 30 days and may require verification of your identity.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Phone: +81 36 827 4951
• Email: orders@dramorelle.com
• Address: 〒166-0003 東京都杉並区高円寺南2丁目53−7, Tokyo, Japan
• Business Hours: Monday - Saturday, 9:00 AM - 7:00 PM JST

We are committed to addressing your privacy concerns promptly and will respond to all inquiries within 5 business days.